Reading Eggs

FAQS 25

• How can I reset the placement test or adjust level?
• How do I add another child to my account?
• How do I link a school account?
• Can I merge a school account with a home account?
• My child has a school subscription. Can I cancel my home subscription?

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TECHNICAL INFO/TROUBLESHOOTING 7

• Sound keeps cutting out on Reading Eggs iPad app
• Reading Eggs troubleshooting for iPad (Safari and Chrome)
• Reading Eggs troubleshooting for iPad app
• Reading Eggs troubleshooting for Mac
• General troubleshooting for Reading Eggs

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SUBSCRIPTIONS 13

• How much does a subscription cost?
• What's the difference between the app and web version?
• How do I cancel my Apple App Store or Google Play subscription?
• How do I redeem a promo code?
• Do homeschoolers receive a discount?

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ABOUT/CONTENT OVERVIEW 7

• Where can I find more information about the lessons?
• What's in Reading Eggs?
• What's in Reading Eggspress?
• What's in Reading Eggs Junior?
• What's in Mathseeds?

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TRIAL ASSISTANCE 5

• How to redeem a trial promo code
• It says my email address is already in use
• I didn't get to use my Reading Eggs free trial
• Can I have a free trial for another child?
• Why do I have to add my credit card details for the Reading Eggs free trial?

BOOKS/SUPPLEMENTARY MATERIAL 3

• Can I use Reading Eggs without the books?
• Where is the free bonus material and activity sheets?
• Which Reading Eggs Book Packs are available?

FAST PHONICS 6

• What is the Fast Phonics Placement Test?
• Where do I find the Fast Phonics Placement Test?
• What does my child’s Fast Phonics Placement mean?
• Can my child re-sit the Fast Phonics Placement Test or can I adjust their level?
• Does my child need to complete the Fast Phonics Placement Test?

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