Here are a few things you can do to try to resolve your issue and get the program working better:

1. Please ensure that your iPad meets our minimum technical requirements: 

2.  Please ensure you have high-speed WiFi internet access

3. Please make sure your iPad’s software is up to date

        You can check what version you are running by going to Settings  > General > About

        You can update your software by going to Settings > General > Software > Software update

4. Check if JavaScript is enabled on your iPad

        You can check this by going to Settings > Safari > Advanced > Javascript

5. Clear your browser history and website data (cookies) on your iPad

    You can clear your history and website data by going to Settings > Safari > Clear History & Website Data >  Clear

    You can clear website data and cookies by going to Settings > Safari > Advanced  > Website Data > Remove all Website Data > Remove

6. Refresh the page

7. Hard reset

    Press and hold the Sleep/Wake (On/Off) button and the Home button at the same time for at least ten seconds until the Apple logo appears

If you complete all these steps and are still experiencing difficulties, please take a screenshot of the issue and email it, along with a description of your issue, to our customer service team:

Australia, New Zealand, Asia (except Korea), South Pacific

Phone: 1300 457 271


United States, Canada, Central & South America

Phone (toll free line): 18 7 766 14898


United Kingdom, Europe, South Africa/Africa, Middle East

Phone: 0117 360 0248



Phone: 070-8894-6966