Here are a few things you can do to try to resolve your issue and get the program working better:


1. Please ensure that your iPad meets our minimum technical requirements: https://readingeggs.com/technical-requirements/


2.  Please ensure you have high-speed WiFi internet access


3. Please make sure your iPad’s software is up to date


        You can check what version you are running by going to Settings  > General > About


        You can update your software by going to Settings > General > Software > Software update


4. Check if JavaScript is enabled on your iPad


        You can check this by going to Settings > Safari > Advanced > Javascript


5. Clear your browser history and website data (cookies) on your iPad


    You can clear your history and website data by going to Settings > Safari > Clear History & Website Data >  Clear


    You can clear website data and cookies by going to Settings > Safari > Advanced  > Website Data > Remove all Website Data > Remove


6. Refresh the page


7. Hard reset


    Press and hold the Sleep/Wake (On/Off) button and the Home button at the same time for at least ten seconds until the Apple logo appears


If you complete all these steps and are still experiencing difficulties, please take a screenshot of the issue and email it, along with a description of your issue, to our customer service team:



Australia, New Zealand, Asia (except China and Korea), South Pacific


Phone: 02 8585 4020

Email: info@readingeggs.com.au


United States, Canada, Central & South America


Phone (toll free line): 18 7 766 14898

Email: support@readingeggs.com


United Kingdom, Europe, South Africa/Africa, Middle East


Phone: 0117 360 0248

Email: customerservice@readingeggs.co.uk


China


Phone: 13918946094

Email: jennifer.jiang@blake.com.au


Korea


Phone: 070-8894-6966

Email: nusijl@bondingedu.com