Here are a few things you can do to try to resolve your issue and get the program working better:
1. Please ensure that your iPad meets our minimum technical requirements: https://readingeggs.com/technical-requirements
2. Please ensure you have high-speed WiFi internet access
3. Please make sure your iPad’s software is up to date
You can check what version you are running by going to Settings > General > About
You can update your software by going to Settings > General > Software > Software update
4. Check if JavaScript is enabled on your iPad
You can check this by going to Settings > Safari > Advanced > Javascript
5. Clear your browser history and website data (cookies) on your iPad
You can clear your history and website data by going to Settings > Safari > Clear History & Website Data > Clear
You can clear website data and cookies by going to Settings > Safari > Advanced > Website Data > Remove all Website Data > Remove
6. Refresh the page
7. Hard reset
Press and hold the Sleep/Wake (On/Off) button and the Home button at the same time for at least ten seconds until the Apple logo appears
If you complete all these steps and are still experiencing difficulties, please take a screenshot of the issue and email it, along with a description of your issue, to our customer service team:
Australia, New Zealand, Asia (except Korea), South Pacific
Phone: 1300 457 271
Email: info@readingeggs.com.au
United States, Canada, Central & South America
Phone (toll free line): 18 7 766 14898
Email: support@readingeggs.com
United Kingdom, Europe, South Africa/Africa, Middle East
Phone: 0117 360 0248
Email: customerservice@readingeggs.co.uk
Korea
Phone: 070-8894-6966
Email: nusijl@bondingedu.com