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Customer Help Desk
How can I reset the placement test or adjust level?
How do I add another child to my account?
How do I link a school account?
Can I merge a school account with a home account?
My child has a school subscription. Can I cancel my home subscription?
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Sound keeps cutting out on Reading Eggs iPad app
Reading Eggs troubleshooting for iPad (Safari and Chrome)
Reading Eggs troubleshooting for iPad app
Reading Eggs troubleshooting for Mac
General troubleshooting for Reading Eggs
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How much does a subscription cost?
What's the difference between the app and web version?
How do I cancel my Apple App Store or Google Play subscription?
How do I redeem a promo code?
Do homeschoolers receive a discount?
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Where can I find more information about the lessons?
What's in Reading Eggs?
What's in Reading Eggspress?
What's in Reading Eggs Junior?
What's in Mathseeds?
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How to redeem a trial promo code
I can't find my trial activation email
It says my email address is already in use
I didn't get to use my Reading Eggs free trial
Can I have a free trial for another child?
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Can I use Reading Eggs without the books?
Where is the free bonus material and activity sheets?
Which Reading Eggs Book Packs are available?
What is the Fast Phonics Placement Test?
Where do I find the Fast Phonics Placement Test?
What does my child’s Fast Phonics Placement mean?
Can my child re-sit the Fast Phonics Placement Test or can I adjust their level?
Does my child need to complete the Fast Phonics Placement Test?
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Internal Knowledge Base