If you cannot redeem the offer, it may be due to one of the following issues. Firstly, please check that your payment details are up to date.
Subscribed directly with Reading Eggs (website):
Visit the My Account section to check and update your payment details.Subscribed via the Apple App Store:
Visit https://support.apple.com/en-gb/118293Subscribed via the Google Play Store:
Visit https://support.google.com/accounts/answer/9244912?hl=en
1. Error Message: “You are currently subscribed on another platform”
Meaning: Your existing subscription was purchased on a different platform.
To Resolve:
Cancel your subscription renewal in Google Play or the Apple App Store before attempting a new purchase, OR
Complete the purchase using the same platform as your current subscription.
2. Apple Notification: “Existing Account Detected”
Meaning: Apple has detected a Reading Eggs account linked to the Apple ID in use.
To Resolve:
Log in using the email address highlighted in the Apple notification and complete the purchase, OR
Sign in with a different Apple ID.