If you have purchased a subscription, we offer a 30-day money-back guarantee, no questions asked. After 30 days, no refunds will be offered.
To request a refund please contact our customer service team:
Australia, New Zealand, Asia (except China and Korea), South Pacific
Phone: 02 8585 4020
United States, Canada, Central & South America
Phone (toll free line): 18 7 766 14898
United Kingdom, Europe, South Africa/Africa, Middle East
Phone: 0117 360 0248
If you have subscribed to Reading Eggs via the App Store/iTunes, this transaction is between you and Apple, and we cannot directly manage the refund and/or cancellation process on your behalf. For information on how to request a refund in the App Store, please visit https://support.apple.com/en-us/HT202039.
If you would like to request a refund for your Reading Eggs app subscription via Google Play, please submit the form on this page under the 'Google Play app subscriptions' heading.