What is your refund policy?

Modified on Tue, 3 Mar at 10:52 PM

We offer a 30-day money-back guarantee, no questions asked. After 30 days, no refunds will be offered.

To request a refund please contact our customer service team:

Australia, New Zealand, Asia (except Korea), South Pacific

Phone: 1300 457 271

Email: info@readingeggs.com.au

United States, Canada, Central & South America

Phone (toll-free line): 1 877 661 4898

Email: support@readingeggs.com

United Kingdom, Europe, South Africa/Africa, Middle East

Phone: 0117 454 0461

Email: customerservice@readingeggs.co.uk

Korea

Phone: 070-8894-6966

Email: nusijl@bondingedu.com

If you have subscribed to Reading Eggs via the App Store/iTunes, this transaction is between you and Apple, and we cannot directly manage the refund and/or cancellation process on your behalf. For information on how to request a refund in the App Store, please visit https://support.apple.com/en-us/HT202039.

If you would like to request a refund for your Reading Eggs app subscription via Google Play, please submit the form on this page under the 'Google Play app subscriptions' heading.