Reading Eggs

If you cannot redeem the offer, it may be due to one of the following issues. Firstly, please check that your payment details are up to date.

• Subscribed directly with Reading Eggs (website):
  Visit the My Account section to check and update your payment details.

• Subscribed via the Apple App Store:
  Visit https://support.apple.com/en-gb/118293

• Subscribed via the Google Play Store:
  Visit https://support.google.com/accounts/answer/9244912?hl=en

Error Message: “You are currently subscribed on another platform”

This indicates that your current subscription was purchased on a different platform.

To Resolve:

• Cancel your subscription renewal in Google Play or the Apple App Store before attempting a new purchase directly with us, OR

• Complete the purchase using the same platform as your current subscription.

Apple Notification: “Existing Account Detected”

This indicates that Apple has detected an existing Reading Eggs account linked to the Apple ID in use.

To Resolve:

• Log in using the email address highlighted in the Apple notification and complete the purchase, OR

• Sign in with a different Apple ID.